Solution · SLA
The number you signed for, defended every minute.
Set 99.9% on the hosts that promise five nines or four. Engager keeps the rolling seven and thirty day windows, surfaces breaches the moment they cross, and predicts misses before the window closes.
“We caught a 4.2 minute breach at hour twelve and shipped the fix at hour eighteen. The thirty day window held.”
From a customer success conversation that went better than the last one
7d
Short window
Tactical
30d
Long window
Contractual
90d
History retained
For trend lines
0.001%
Resolution
Three decimal precision
Two windows
Tactical and contractual, side by side.
The seven day window is what your team feels. The thirty day window is what your contract promises. Engager keeps both alive at the same precision and shows them in the same row.
Breaches in the seven day window become a story. Breaches in the thirty day window become an apology.
Availability windows
Rolling SLA · target 99.9%
Predictive miss
When the trend says you will breach, the email goes out before you do.
Engager projects the current ninety minute trajectory against the remaining window. When the projection crosses the SLA target, a dedicated predictive breach email lands on the on call channel.
The customer email goes out from your inbox, on your terms, on your timing. Engager just makes sure you know first.
Trend projection
Ninety minute look ahead
What sits next to the number
Context that makes the percentage meaningful.
Per host targets
Set 99.95% on the contractual hosts, 99.5% on the marketing site, no target on the internal staging.
Three decimal precision
The difference between 99.95 and 99.99 matters. Engager keeps it.
Rolling windows
Seven and thirty day, both refreshed on every probe. No daily snapshot lag.
Trend line
Ninety day history kept so the chart has shape. Useful for board updates.
Breach annotation
Each breach window pinned with the incident that caused it. Click through to the incident.
In every report
The SLA panel ships in every status digest. Customers can ask, and you can show.